In terms of the CSR area, the Saba car park network has been placed at the service of the health authorities.
Before presenting the most significant events of 2019, we must reflect on the health crisis caused by the COVID-19 pandemic. The crisis represents a very complex situation, with no historical precedent, which is putting the capacity for management and action of citizens, companies, institutions, governments and administrations to the test. It has also altered our day-to-day life by introducing a series of difficulties and restrictions in the management of services.
Saba's priority is, at all times, to strive for preventing infection for all its employees, while car parks and regulated areas are redesigned according to the events taking place and the various phases of the epidemic to ensure operations and to service our subscribers and customers.
The Saba Customer service and Control Centre (CCC) – to which car parks in three countries in the network are connected and which operates 24 hours a day, 7 days a week – has been a key part of this operation, thanks to the rapid action that allowed, initially, to enable two alternative centres and, later, to virtualize jobs in employees’ homes.
In the area of social responsibility, the network of car parks, especially those located near hospital centres and other authorized centres, has been placed at the service of the health authorities, in order to fulfil the needs of healthcare personnel as they arise.
As a company, we have learned to change the way we work, introducing new technologies – in our personal lives as well – and to grant importance to contingency and crisis plans in order to protect our employees and continue our business activities.