Always connected to the customer
Maximum quality customer support has always been an inescapable feature for Saba. The growth in the number of managed car parks and parking spaces in recent years was based on factors such as the most innovative technology, business models tailored to all our customers, efficiency and, of course, customer support. . In this sense, the Saba Customer service and Control Centre (CCC) responds transversally to this position.
The CCC is fundamental in improving the level of customer support and acts not only as a remote management centre, but as a true Call Centre with a sales vocation which allows Saba to increase the quality of service. In 2019, the CCC reached 235 connected car parks in Spain, Italy and Portugal, 25% more than in 2018. A growth in the number of assisted centres which will continue in 2020, which allows us to certify the success of a pioneering model in the sector.
Saba's capillarity in the various territories in which it operates, added to the aforementioned desire to provide the best customer support, makes the CCC, together with on-site infrastructure atention, the best combination. In 2019, the CCC answered 1.6 million intercom calls from car parks, 15% more than the previous year. This translates into nearly 5,000 calls answered by a multidisciplinary international team attending simultaneously in five different languages.
CONNECTED CAR PARKS
In Spain, Italy and Portugal